This policy explains how Bolt Branding collects, uses, and protects your personal data when you visit our website or engage our services. We are committed to handling your information responsibly and in accordance with UK GDPR.
1. Who We Are
Bolt Branding is a trading name operating in the United Kingdom, providing web design and branding services to businesses. We are based in England and Wales.
If you have any questions about this policy or how we handle your data, you can contact us at hello@boltbranding.co.uk.
2. What Information We Collect
We collect information in the following ways:
- Name, business name, email address, and Instagram handle submitted via our quote or contact form
- IP address, browser type, and pages visited, collected automatically via analytics
- Billing information processed securely via a third-party payment processor (we do not store card details)
We only collect information that is necessary to provide our services or to communicate with you.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To respond to your enquiries and deliver the services you have requested
- To send project updates, proposals, and relevant communications
- To improve and optimise our website through usage analytics
We do not sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing (UK GDPR)
We rely on the following legal bases for processing your personal data:
- Legitimate interests — responding to enquiries and operating our business
- Contract performance — delivering agreed services to our clients
- Consent — for marketing emails; you may withdraw consent at any time by contacting us or clicking unsubscribe
5. Data Retention
- Enquiry and contact data is retained for 2 years from the date of last contact
- Client project data is retained for 7 years to meet legal and accounting obligations
You may request deletion of your data at any time by emailing hello@boltbranding.co.uk, subject to any overriding legal obligation to retain it.
6. Third-Party Services
We use the following third-party services in connection with our website and operations:
- Google Analytics — anonymised usage data to understand how visitors use our site
- Google Fonts — for font delivery; Google may log requests to their CDN
- Payment processor — for securely handling invoices and payments
We do not share personal data with these parties beyond what is strictly necessary for service delivery. Each provider has their own privacy policy governing their use of data.
7. Cookies
We use cookies in the following ways:
- Essential cookies — required for basic site functionality and cannot be disabled
- Analytics cookies — used with your consent to understand site usage and improve our service
You can manage or disable cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to use the site.
8. Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request deletion of your data in certain circumstances
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, please email hello@boltbranding.co.uk. We will respond within one calendar month.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.
While we do our best to protect your data, no method of transmission over the internet is completely secure. We encourage you to contact us promptly if you believe your data may have been compromised.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when the policy was last updated.
Where changes are significant, we will notify affected individuals by email where we hold contact details.
11. Contact
For any questions, requests, or concerns relating to this privacy policy or your personal data, please contact us:
Email: hello@boltbranding.co.uk
Website: boltbranding.co.uk